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Webphone Troubleshooting

Cannot Create a webphone (Warning of exceeding SIP devices Limit) #

mceclip0.png

Problem: I cannot create a new Webphone

Cause: Not enough SIP devices on the account

Solution: Purchase or free up an additional SIP device

The webphone is blurred and a message displayed regarding User Object has no Webphone added #

mceclip1.png
Problem: I cannot use Webphone

Cause: User does not have Webohone setup

Solution: Activate Webphone

Short Beeps and the call is cancelled when dialling out #

mceclip2.png
Problem: I cannot make an outbound calls

Cause: Webphone does not have access to Microphone

Solution: Allow webphone access to Microphone via browser.

mceclip3.png

If pop up for access comes up click, allow
mceclip5.png

No notification of incoming calls #

Problem: I get no desktop notification when I am getting a call

Cause: Webphone does not have access to Notifications

Solution: Allow webphone access to notifications via the browser
mceclip6.png

If pop up for access comes up, click allow
mceclip8.png

This can also could be triggered by an option in the settings
mceclip9.png

Calls are not reaching the Webphone #

Problem: Calls are not reaching the Webphone User

Cause:Webphone is in Do Not Disturb or Call Flow issues

Solution: Disable Do not disturb in the Webphone or review call flow

mceclip10.png
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Updated on 5 August 2023
Table of Contents
  • Cannot Create a webphone (Warning of exceeding SIP devices Limit)
  • The webphone is blurred and a message displayed regarding User Object has no Webphone added
  • Short Beeps and the call is cancelled when dialling out
  • No notification of incoming calls
  • Calls are not reaching the Webphone
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