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Hosted mPBX

Configure the system yourself, or just leave it to us!

‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and works via VoIP (Voice Over Internet Protocol).  Some benefits of Hosted PBX include being location independent, not needing equipment, and being easy to manage. Add and remove phones when required, with minimal configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments.

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Hosted mPBX

How does it work?

Phone system management included!

Our service includes full management of your phone systems for your peace of mind. Our PBX system is designed to allow you to self-manage your phone systems should you wish to do so, but we're happy to manage it for you.

Get a great deal with our

Flexible Pricing structures

PAYG Starter

For Low Volume Calls
$ 9
95
per user/per month

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    Australian phone number $0.65
    User license $4.95
    SIP or MS Teams device License $4.35
    Call plan subscription $0.00
    Total
    $9.95

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    Australian Local & STD calls 9c per call
    Australian Mobile Calls 4.9c per minute
    13/1300 calls 25c per call
Try for free
Trial for 14 Days
No credit card required.

Unlimited Australia

Outstanding Value
$ 19
95
per user/per month

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    Australian phone number $0.65
    User license $4.95
    SIP or MS Teams device License $4.35
    Call plan subscription $10.00
    Total
    $19.95

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    Australian Local & STD calls Unlimited*
    Australian Mobile Calls Unlimited*
    13/1300 calls 22c per call
Try for free
Trial for 14 Days
No credit card required.

Unlimited Australia Plus

Unmatched Value
$ 36
95
per user/per month

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    Australian phone number $0.65
    User license $4.95
    SIP or MS Teams device License $4.35
    Call plan subscription $27.00
    Total
    $36.95

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    Australian Local & STD calls Unlimited*
    Australian Mobile Calls Unlimited*
    13/1300 calls Unlimited*
    Free calls to 50+ countries Unlimited*
Try for free
Trial for 14 Days
No credit card required.
SPECIAL!
1
Users
2
Special Numbers
3
Sign Up

$77.00 set up fee applies for 1300 and 1800 numbers.

All porting costs are now included in the initial onsite set up fee.

Try before you buy

14 Day Free Trial

Configure your system, order phone numbers & explore the platform.
No credit card required.

instant estimate

Set Up Costs

1300 or 1800 number activation
$
Installation & service set up¹
$

Monthly Breakdown

VoIP Plan Monthly
$
1300/1800 Number Plan
Secret Plan – $11.00 Call Value
$5.50
Secret Plan – $40.00 Call Value

$20.00

Secret Plan – $80.00 Call Value

$40.00

Secret Plan – $160.00 Call Value

$80.00

Secret Plan – $320.00 Call Value

$160.00

Local Numbers ($0.66 ea)
$
Mobile Numbers ($15.40 ea)
$
PBX Management
$

Monthly Total

$

Want to mix and match plans? Call us on 1300 827 154

Please note: The costs above are a general guide only and additional fees may apply for additional devices or users. We aim to be as transparent as possible so please contact us if you want to discuss your situation.

¹Installation and service set up includes full PBX setup, onsite hardware installation and IVR recording via computer generated voice system.

No credit cards are required for our 14 day free trial

Critical information summary (CIS)
Prices in AUD
*Fair use policy applies
**Exclusive to new accounts registered before August 2021

View our international call rates
Free Activation
Free Advanced Features

Hosted mPBX

Features & Benefits

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated. You are now in true control of your business communications.

Free 14 Day Trial

No credit card required.

mPBX Feature Highlights
mPBX

Frequently asked questions

Hosted PBX phone system is a service provided online via internet. It allows to connect special internet phones (VoIP phones) and make/receive phone calls. Hosted PBX also allows configuration of call-flow features to route calls using predefined rules to the required user/extension. VoIPSmart provides an extensive feature set free of charge, including popular features like time of day call routing, voicemail to email, call queues, follow me, voice menus, call recording and much more.

Cloud PBX. IP telecommunications. Virtual office phone system. There are plenty of names for this technology in the telecommunications industry. PBX Stand for “Private Branch Exchange” and in the past allowed communications within one building or office. Modern telephony service use internet to transmit voice and PBX can be hosted in the data centre or in the cloud. It is basically a set of equipment and software that allows advanced call routing functionality.

PBX stands for Private Branch eXchange. In the past, due to a limited number of phone lines being connected to a building, the primary function of PBX was to allow internal calls between system users and for connection of more phones to the system than lines available. Lines were effectively shared among users via PBX. Modern technology nowadays using VoIP does not require traditional PSTN lines and uses data links instead. PBX is still widely used, although its primary function is now to improve call handling and user performance via advanced call routing features. Modern cloud PBX is effectively software that controls digital voice data.
Unified communications is a set of tools that allow for more efficient communication within your team using various communication channels. Those can be chat, video calls, screen sharing sessions, conference calls, emails, sending files to each other, using various devices to communicate. With hosted PBX, you will be able to use part of the unified communication tools like video calls, conference calls, email notifications. You can also look at our MS Teams integration options to allow additional Unified communication channels like chat, screen sharing, file transfer and more.
VoIP (Voice over IP) requires data connection between your premises and our servers. In most cases it would be public internet. However you only need a tiny amount of bandwidth – connection speed in order to use VoIP. Each channel requires 80Kbps (0.08 Mbps), or using compressed codec even smaller – 0.03Mbps. Quality of VoIP will highly depend on the reliability of your internet connection. It does not have to be very fast, but it must be reliable and stable. We also recommend using dedicated internet link for setups with over 5 phones.
We have multiple solutions that can make sure you can continue to receive calls even when your internet goes down. You can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any internet. You can also have multiple internet connections for redundancy so if one connection fails you can continue to use the other.
Simply speaking – it is better than using traditional phone lines. We use G722 (High Definition Voice Codec). Connection will be crystal clear and better compared to normal PSTN services. Also, unlike many other services, all our equipment is hosted locally, meaning that there will be no delays in voice transmission.
Our systems are optimized for reliability, not price. We guarantee 99.9% SLA backed uptime on all our systems. All parts of the system are fully redundant, meaning that there is no single point of failure. This is not just words. We use independent monitoring company called hyperspin.com to monitor our server uptime. Visit our system uptime page.
All our call plan pricing are based ‘per user’. Each user is linked to its own call plan. Single user can have more than one SIP device. Therefore if you want to have two phones, you would need to sign up for two users with one sip device for each user. If you have one user and two sip devices – you can only use one phone at one time. There is no ‘phone lines’ in VoIP. Instead there are: SIP devices, Users, Inbound phone numbers. Inbound phone numbers – are normal phone numbers people can dial. We don’t limit the number of simultaneous inbound calls you can receive on your phones for Australian numbers.
We have client testimonials on our testimonials page.
Our head office is in Sydney with our servers located in the Equinix ME1 data center. All sales and support is handled by our highly trained staff.
Almost all Australian telephone numbers can be ported into our system. Any Australian numbers that we provide or are ported into our service can be ported to another provider as long as that provider is willing to take on the number.
PSTN stands for Public Switched Telephone Network. It is a term used to describe traditional copper phone lines. PSTN services are dying off nowadays due to new VoIP based technology.
Your older handset can be used with VoIP via special device called ATA (Analog telephone adapter). Adapter will convert analog signals sent by your phone into IP traffic that can be transmitted over the internet. However, we recommend using special phones like Yealink for the full experience of VoIP as it gives you an additional range of great features and greatly improves the quality of calls.

VoIP technology allows small business to benefit from call routing features previously available exclusively to large corporations due to high price associated with complex onsite PBX systems. Today technologies allow small business owners to greatly improve their call handling by using features like multiple simultaneous calls on the same phone number, call distribution using various rules, ability to answer calls from anywhere you can get access to internet. It is also significantly cheaper compared to older PSTN or ISDN phone lines.

International Call Rates

Only Direct, Premium CLI enabled routes
Canada - Ottawa		 $0.02
Germany - Berlin		 $0.02
Hong Kong		 $0.082
Indonesia - Jakarta		 $0.059
Japan - Tokyo		 $0.032
New Zealand - Auckland		 $0.073
USA - New York		 $0.027
China - Bejing		 $0.038
Greece - Athens		 $0.08
India - New Delhi		 $0.032
Italy - Milan		 $0.022
Mexico - Mexico City		 $0.034
UK - London		 $0.02
Vietnam - Hanoi		 $0.127
Prices inc GST & Australian Dollars

Download a full list of our international call rates here.

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